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Can I request a refund or fee review?
Refunds are rare. We'd usually rather offer a pause or credit, but they do apply when there's been a billing or admin error on our side, a charge taken after you cancelled with proper notice, or a confirmed medical reason where a pause genuinely isn't suitable.
14-day cooling-off period
If you joined online (not in person or over a video call), you can cancel for any reason within 14 days of your start date and get a refund for unused time. This doesn't apply to renewals, membership changes, or if you signed up on-site.
Disputing a charge
Send Member Support your name, home gym, and the date and amount of the charge, plus why you think it's wrong. We aim to reply within 1 working day.
Late-cancel and no-show fees
These follow the standard policy and are only refunded in rare cases: genuine emergencies or a confirmed system error.